Frequently Asked Questions
No, all beds will have standard linens provided and ready for you! We also supply bath towels and washcloths. However, you will need to bring your own beach towels for enjoying the sun and sand.
Yes! All kitchens in our rental properties are stocked with standard cookware, dishware, and flatware. If you find anything missing, please contact us, and we'll be happy to provide it. We do not supply specialty appliances such as air fryers or crockpots, but you're welcome to bring your own.
We provide starter supplies, including paper towels, toilet paper, dish soap, dishwasher detergent, laundry detergent (one load's worth), and bar soap. However, this limited supply may not last your entire stay. We recommend bringing extras or purchasing additional supplies from a nearby grocery store.
Some of our rentals include beach chairs and umbrellas, but most do not. You can check your rental listing on our website in your guest portal to see if these amenities are included. If they are not, you are welcome to bring your own. If you'd prefer to rent chairs and umbrellas from a third-party vendor, please contact us first to confirm whether your rental's HOA allows them.
Your guest portal will display unit-specific check-in instructions and any necessary access codes 30 minutes before your scheduled check-in time. Once received, you may proceed directly to your rental and begin your five-star stay! Check-in time is 4:00 PM CST or later on your arrival day. Late check-ins are no problem-we're available 24/7 if you need assistance.
Early check-ins are typically unavailable, as we need sufficient time to ensure your rental is in top condition. Unauthorized early check-ins may result in penalty fees.
Check out time is 10am on the day of your departure.
Bookings cancelled 31 days or more prior to the check-in date will be refunded in full. Bookings cancelled 30-15 days prior to the check-in date will receive a refund of 50% of the total cost of the booking. Bookings cancelled 14 days or fewer prior to the check-in date will not receive a refund of any funds paid. We strongly recommend purchasing travel insurance to protect your reservation. If you booked through a third-party website (Airbnb, VRBO, Booking.com, etc.), please refer to their platform's cancellation policies.
Yes, the primary renter must be at least 25 years old. This policy does not apply to family groups traveling with children. Violations of this policy may result in eviction without a refund.
A small number of our rental properties include LSVs. If available, this will be noted in the rental listing. If an LSV is not included, please contact us before renting one from a third-party vendor, as some properties do not allow them. Please note that LSV's cannot be driven on any beaches in the area.
Dogs are not permitted on the beaches in Destin/Okaloosa County. However, you can visit the Nancy Weidenhamer Dog Park in Destin. The nearest pet-friendly beaches are in Pensacola.
RealJoy does not provide baby gear, but you are welcome to rent items from a local third-party provider and have them delivered to your rental on check-in day.
Absolutely! You'll need to arrange grocery delivery yourself, but deliveries can be sent directly to your rental during your stay.
No, daily housekeeping is not included during your stay.
Yes! Your guest portal will provide login details on your check-in day. Additionally, Wi-Fi information is displayed on a placard on the fridge.
Red Sky Travel Insurance offers coverage for trip cancellations, missed flight connections, emergency medical expenses, lost, stolen, or damaged baggage, and more.
Some rentals require an additional parking fee at check-in, but most do not. Parking is typically included for up to two vehicles. Please check your rental listing on our website or in your guest portal for specific parking details.
Guests exceeding the allocated number of vehicles must find alternative parking. There are paid public parking lots in the Destin area where additional vehicles can be parked overnight, subject to availability.
Most resorts do not allow parking for trailers, RVs, or boats. Some homes in our rental program may accommodate them, but prior approval is required. If your rental cannot accommodate these vehicles, you may need to park them in a third-party lot.
Please contact us to discuss any gathering requests. Unauthorized parties or events are strictly prohibited and may result in eviction without a refund.
Providing a five-star experience is our priority! We are available 24/7 to address any maintenance concerns. If you experience any issues, please contact us immediately, and we will send someone to resolve them as soon as possible.
There are many excellent restaurants in the area! Check your guest portal for a list of our top local recommendations.
Check-out is by 10:00 AM CST. Unfortunately, we cannot accommodate late check-outs. Please ensure you have vacated the rental by 10:00 AM to avoid additional fees.
